Frequently Asked Questions

Ensuring the privacy of our clients and guests is a priority for Premium Seating. We are not able to share information on others in any venue for any purpose.

You might consider gifting guests as a token of appreciation, have signage to display or want to provide nametags. The Cowboy Concierge team will transport items sent in advance from our secure storage or help bring items from entry gates and vehicles. Venue space does not permit for extra tables, so we use the tables and ledges in place. Signage is only allowed inside private suites or dining rooms. Pull-up banners work best in our venues.

All items must be removed after the event and taken by the event host or placed back in secure storage.

For more information please contact Kelly Angele at kangele@calgarysatmpede.com.

You can send items such as gifting, nametags and signage in advance, but secure storage is limited. Items will be set out by the Cowboy Concierge team as instructed prior to guest arrival. Early entry by the event host is generally not permitted.

The the details can be shared with instructions on the online order form if you are hosting in a venue that requires one to be submitted.

Otherwise, please contact Kelly Angele at kangele@calgarysatmpede.com.

Venues don’t include podiums, microphones, projectors or connectivity to venue TV screens. We encourage guests to focus on personal, one-on-one interactions.

For more information please contact Kelly Angele at kangele@calgarysatmpede.com.

All our venues including outdoor seat decks and patios are non-smoking. Guests who wish to smoke can do so in designated smoking areas. Guest Service will assist our smoking guests with exiting and re-entry procedures. 

All recovered articles in Premium Seating will be brought to the venue Guest Service team. Items are kept for 24 hours, then moved to the main Lost & Found located at the north end of The Big Four Roadhouse, on the upper level. Operating hours are 11 a.m. to 11:30 p.m. daily during Stampede. You can reach the Lost & Found by calling 403.261.9347 or by emailing lostandfound@calgarystampede.com.

We are not responsible for the loss or theft of belongings.

For more information about items left in venue, please contact Kelly Angele at kangele@calgarysatmpede.com.